User guides

Call and answer

Who it's for: your loved one who uses Vieressa on their own device, and you as you practise using it with them. The end explains how you call from your own phone or computer.

On your loved one's device: call someone

  1. Bring up the contacts

    If the device shows a family photo, touch the screen: the photos of familiar people appear. When the device shows the clock, the photos are already visible at the bottom of the screen.

    The Vieressa screen on your loved one's device: over a family photo, the faces of loved ones, which are tapped to start a call.
    Touch the screen and choose a familiar person from the photos that appear.

  2. Find the right person

    If not all the photos fit on the screen, swipe the row of photos sideways with your finger. A green dot in the corner of a photo shows that the person is signed in to the service. It does not tell you whether they are at their device right now.

  3. Tap the photo

    Tap the photo of the person you want to call. The screen shows the text You are calling and their name. If you want to cancel the call, press the red End button.

  4. Talk and hang up

    When the other person answers, you can see each other. The yellow More button holds the volume and the microphone. The call ends with the red End button.

    A video call in progress on the loved one's device: the caller fills the screen, with the red End button.
    Catch up face to face.

  5. If the other person doesn't answer

    If the recipient has voicemail enabled, the device tells you that they did not answer and offers to let you leave a message. Press Leave a message and then Record. When you are finished, press Done, watch the message, press Approve and finally Send. If you don't want to leave a message, press Not now.

On your loved one's device: answer a call

  1. The device rings

    When someone calls, the device rings and the screen shows the caller's photo, name and the words is calling.

    An incoming call on the loved one's device: the caller's photo and name and the green Answer button.
    Answer an incoming call.

  2. Press Answer

    Press the green Answer button. If you don't want to answer now, press the red Not now.

  3. Watch messages

    When someone has left you a message, the notice New message from and the sender's name appear on the screen. Press Watch and the messages open. You leave the message screen by pressing Close.

On your own device

The Call page on a family member's phone: the loved one's large photo, name and the status Signed in.
The Call page: tap your loved one's photo.
A family member's phone calling: the loved one's photo fills the screen with the text You are calling, the name and a red End button.
You are calling: the device rings until your loved one answers.
A forced call on a family member's phone: the text You are forcing a connection to, the name and The device answers in 12 s.
Force call (only if allowed): the device answers by itself after 15 seconds.

The first test call together

  1. You call first

    Call your loved one's device from your own app and let them answer by pressing Answer.

  2. Let your loved one call

    Ask them to bring up the contacts and call you by tapping your photo. Repeat as needed until both directions feel familiar.

How you know it worked: your loved one has answered your call with the Answer button and called you from your photo themselves.