How to set up Vieressa

You prepare the service and your loved one's device. After that, they can call familiar people and answer calls from a clear screen. Start by checking the device and the network connection, and finish by making the first call together.

What you need

For your loved one you need a tablet or smartphone, an internet connection and a place where the device is easy to use and charge. The app runs on Android devices (Android 12 or later) and on iPhone and iPad (iOS 15 or later). A large screen (at least 10 inches recommended) makes it easier to use, because faces and buttons appear large on it. A smartphone works too.

You use the service on your own device: with the Vieressa app on an Android phone or an iPhone, or in the Chrome or Edge browser on a computer.

Device requirements and preparation →

An older woman touches a device standing in a holder on the table; its screen shows a clock and the faces of her loved ones. A coffee cup and flowers are on the table.
The device is always ready in its holder – a call starts by touching a photo.

Four steps to get started

  1. Log in and add your loved one

    Request an invitation and we will email you a link for creating your account. Once you have logged in, you add your loved one to the service. At the same time you get an activation code for connecting their device to the service.

    Guide: Get started and invite your family

  2. Prepare your loved one's device

    The Vieressa app is installed on your loved one's device; you receive the app and the installation guide with your invitation. The device signs in with the activation code, and your loved one does not need a password. Allow the camera, microphone and notifications so that calls ring even when the screen is locked.

    Guide: Prepare your loved one's device

  3. Bring the family along

    Add a profile photo for yourself so that your loved one recognises you from your photo. Invite other family members, friends or a caregiver by email from the Family page; everyone uses the service with their own account.

    Guide: Get started and invite your family

  4. Make the first call together

    First you call your loved one's device and let them answer. Then ask them to call you. Leave the device charged in a place where it can be heard, for example on a stand with the charger connected.

    Guide: Call and answer

Calling and answering

Once the family circle and your loved one's device are ready, they bring up the contacts by touching the screen. Then they call by tapping the photo of the person they choose. An incoming call is answered with a clear Answer button. Photos and messages bring greetings between calls too.

Your loved one's device at rest: a large clock over the Vieressa logo, with the weather, messages and the faces of three loved ones below.
1. Touch the screen and choose a familiar person from the photos that appear.
An incoming call on the loved one's device: the caller's photo and name and the green Answer button.
2. Answer an incoming call.
A video call in progress on the loved one's device: the caller fills the screen, with the red End button.
3. Catch up face to face.

On your phone

The Call page on a family member's phone: the loved one's large photo, name and the status Signed in.
Choose who to call on the Call page.
A family member's phone calling: the loved one's photo fills the screen with the text You are calling, the name and a red End button.
Your loved one's device rings until they answer.
A forced call on a family member's phone: the text You are forcing a connection to, the name and The device answers in 12 s.
A forced call opens the call by itself after 15 seconds, if it is allowed for you.

Request an invitation